Refund policy

At KitNation, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully before requesting a return or refund.

1. Returns

We accept returns within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn and unused.
  • Be in their original condition.
  • Have all original labels and tags attached.
  • Be free from stains, damage, washing, or alterations.

Items returned in an unsuitable condition may not be eligible for a refund.

2. Customised Jerseys

Due to the personalised nature of customised products, jerseys with personalised names and/or numbers cannot be returned or exchanged unless:

  • The item arrives damaged.
  • The item is faulty.
  • We have supplied the incorrect item or incorrect personalisation.

Please carefully check all names, numbers, sizes and customisation details before placing your order.

This does not affect your statutory rights.

3. Size Exchanges

If you wish to exchange a standard (non-customised) item for another size, please contact us within 30 days of delivery.

Items must meet our return conditions before an exchange can be processed.

Customers are responsible for return postage costs unless the exchange is due to an error made by KitNation.

4. Buy One Get One Free (BOGOF) Promotions

Where items are purchased as part of a Buy One Get One Free or similar promotional offer:

  • Partial refunds are calculated based on the promotional value paid.
  • For example, if two jerseys are purchased for £40 under a BOGOF offer and one jersey is returned, the refund will be £20 once the returned item has been received and inspected.

5. Order Cancellations

Orders may only be cancelled before they enter production or are dispatched.

Once an order has been processed or shipped, it cannot be cancelled.

If you no longer wish to keep your order after delivery, you may return eligible items in accordance with this policy.

6. Delivery & Shipping

Delivery estimates shown on our website are estimated timeframes only and are not guaranteed.

During busy periods, including but not limited to:

  • Major sporting events
  • Public holidays
  • Customs inspections
  • Courier network disruption
  • Severe weather
  • Industrial action

deliveries may take longer than expected.

Once an order has been dispatched, delays caused by customs authorities or courier networks are outside of KitNation's control.

7. International Orders & Customs

International shipments may be subject to customs inspections and processing.

Customs clearance times vary by country and are outside of our control.

Customers are responsible for complying with their country's import regulations where applicable.

8. Incorrect Address

Customers are responsible for ensuring their delivery address is correct before placing an order.

If an incorrect or incomplete address is provided:

  • KitNation cannot be held responsible for failed delivery.
  • If the parcel is returned to us, we can arrange reshipment (additional shipping charges may apply).
  • Refunds are not guaranteed for orders where an incorrect address was supplied.

9. Lost Parcels

If your parcel appears to be lost, please contact us as soon as possible.

We will investigate the matter directly with the courier.

Where a parcel is confirmed as lost in transit, we will offer either:

  • A replacement, or
  • A full refund.

10. Delivered Parcels

Where courier tracking confirms successful delivery to the delivery address supplied at checkout, the order will be considered fulfilled.

If you believe your parcel has been incorrectly marked as delivered, please contact us immediately so we can investigate with the courier.

11. Damaged or Incorrect Items

If your order arrives:

  • Damaged,
  • Faulty,
  • Missing an item, or
  • Incorrect,

please email kitnationn@gmail.com within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photographs of the item(s).
  • Photographs of the packaging.

This helps us resolve your issue as quickly as possible.

12. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be returned to your original payment method.

Please allow 7–10 business days for the refund to appear, depending on your payment provider.

Original shipping costs are non-refundable unless the return is due to an error made by KitNation.

13. Return Shipping Costs

Unless the return is due to an error made by KitNation, customers are responsible for all return postage costs.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost during transit.

14. Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly ask that you contact our customer support team before initiating a payment dispute or chargeback.

Our team is committed to resolving delivery issues, damaged items and missing parcels as quickly as possible.

15. Contact Us

For any questions regarding returns, refunds or exchanges, please contact us at:

Email: kitnationn@gmail.com

Our support team will be happy to assist you.